Last updated: 13 October 2026
These terms apply when you use Serbiz Menu (menu.serbiz.io), a QR menu and ordering service by Serbiz, a brand of Sereno Labs (Philippines). By creating an account or using the service, you agree to these terms. You agree that accepting these terms electronically is valid and binding under the Electronic Commerce Act (RA 8792). Our Privacy Policy explains how we handle personal data.
Every account gets a Demo workspace with sample data for trying the service; SMS messages are not actually sent from it, and it is not meant for real orders. Your Live workspace is the one your customers order from. It runs on the Free plan until you buy a paid plan.
What each plan includes is shown on the pricing page. Prices are in Philippine pesos. Sereno Labs is not VAT-registered; no VAT is charged.
We may change or end the Free plan's limits with at least 15 days' notice by email and in-app.
Sereno Labs' business registration is in progress.
Renewing the same plan adds a new period after your current one. Switching to a different plan starts the new plan right away. Unused time on the old plan is not prorated or credited. After a downgrade, tables above the new plan's limit stop taking orders. Stores above the new plan's limit keep taking orders, but you cannot add stores until you are within the limit.
If Serbiz Menu is not right for your business, tell us within 7 days of activation at contact@serbiz.io and we will refund 100% of your payment. Refunds go back to you via GCash within 5 business days of your request. Paid features end once the refund is made.
When a paid plan ends and is not renewed, your Live workspace falls back to the Free plan limits. Your Demo workspace keeps working. You can renew any time from the pricing page.
Your Live data is kept while your account is open. When an account is closed or deleted, its orders, customer data and settings are erased within 30 days. Backups roll off within a further 30 days. Payment records are kept for 12 months, or for as long as tax laws require (up to 10 years).
On plans that include it, you can link a store to your Serbiz Queue account so orders get a queue ticket and marking an order Ready calls that ticket. Your use of Serbiz Queue is also covered by its own terms.
When you link Serbiz Queue, each order that gets a queue ticket sends Serbiz Queue only: the queue you chose, the order's public reference token (the code in the customer's order-status link, so the same order never gets two tickets), the customer's name if they gave one, and whether the customer agreed to receive SMS updates (yes or no). The customer's mobile number is not sent, and neither are the order's items, totals, notes or payment details. When an order is marked Ready, we ask Serbiz Queue to call its ticket, which sends only the ticket ID Serbiz Queue gave us. Both run under the same controller/processor terms.
Do not use Serbiz Menu to:
We may suspend or close accounts that break these rules. We will tell you by email if we suspend or close your account. We will tell you the reason and, except for serious or illegal misuse, let you respond first. We refund unused paid time only if we close your account and you have not broken these terms, refunded via GCash within 5 business days.
You are responsible for the data of your own customers that you collect through Serbiz Menu (such as names, mobile numbers, orders and payment proofs). This includes telling them how their data is used and getting their consent, including consent to receive SMS, as required by the Data Privacy Act of 2012.
For your customers' personal data, you are the personal information controller and we are your processor. We process it only on your instructions to provide the service, keep it confidential, apply RA 10173 security measures, use only the sub-processors listed in our Privacy Policy, help you with data subject requests and breaches, and delete it per our retention schedule. You confirm you have a lawful basis, including consent for SMS.
We work to keep Serbiz Menu running, but we do not promise it will always be available or error-free. SMS and email delivery depend on third-party providers and may be delayed or fail.
We may update the service and these terms. We will change the "Last updated" date above when we do. For non-material changes, if you keep using the service after the change, you accept the updated terms. For material changes, we will notify owners by email and with an in-app notice at least 15 days before the change takes effect. If you don't agree to a material change, you may cancel before it takes effect and get a refund of unused prepaid fees.
These terms are governed by the laws of the Philippines. Disputes will be decided by the courts of Makati City, without prejudice to your rights under the Consumer Act and to file complaints with DTI or the NPC.
Send complaints to contact@serbiz.io; we acknowledge within 2 business days and aim to resolve within 15.
Serbiz Menu is operated by Sereno Labs, an online business based in Makati City, Philippines. Business registration is in progress. Email: contact@serbiz.io.
Data Protection Officer: Carlo Sereno, contact@serbiz.io (Attn: DPO)